STORE POLICY

Use of Website

Mamtavalrani.com terms of use may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

 

USE OF THE WEBSITE

By using the website you are confirming that you are 18 years old or over. Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

 

ACCESS TO OUR SITE

We will do our best to ensure that the availability of our website will be uninterrupted and that transmissions will be error-free, however due to the nature of the Internet this cannot be guaranteed. Occasionally your access to the website may be suspended or restricted to allow for repairs, maintenance or the introduction of new features and services. We will attempt to minimise the frequency and duration of any such suspension or restriction. We are not liable if the website is unavailable for any period of time.

 

We reserve the right to terminate the website, or parts of it, or remove any products or services without prior warning. This may happen if the law changes and restricts our ability to provide the website or any part of it, including products and services, or if technical difficulties or events beyond our control prevent us from operating the website.

 

 

LICENSE FOR WEBSITE ACCESS

We grant you a limited license to access and make personal use of our website, but not to download (other than page caching), nor to modify any part of the website, unless you have our express written consent. This license does not include any resale or commercial use of the website or its contents; the collection and use of any product listings, descriptions or prices; any derivative use of the website or its content; or the use of data mining, robots, or similar data gathering and extraction tools.

 

Neither this website nor any portion of it, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. This includes any trademark, logo or other proprietary information (including images, text, page layout, or form) of the www.mamtavalrani.com and its affiliates.

 

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to our website as long as this link does not portray us, or our affiliates and their products in a false, misleading, derogatory, or otherwise offensive matter.

 

YOUR CONDUCT

You must not use our website in any way that causes, or is likely to cause, it or access to it to be interrupted, damaged or impaired in any way.

 

You understand that it is you, and not us, who is responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

 

You must not use our website for fraudulent reasons, or in connection with any criminal offence or other unlawful activity. Any unlawful or fraudulent use of our website is likely to result in details being passed to the relevant authorities.

 

 

PLACING AN ORDER

After placing an order online we will email you a confirmation of your order as soon as possible. This email will confirm what you have ordered and the price. This is not an order acceptance from us.

 

When we dispatch your order we will send you a dispatch confirmation email to the email address you provided. This email marks our formal acceptance of your order and our obligation to complete the contract.

 

If the delivery address and billing address are different then we reserve the right to send a letter to the billing address to confirm order details.

 

We reserve the right to refuse or cancel any order once it has been placed. This may be done for example if:

- Your payment is not authorised or has been marked as fraudulent, or potentially fraudulent by the payment system.

- There is an error on the website regarding the price or description of a product.

- We have tried contacting you about your order and have not heard back within a reasonable period of time.

By placing an order with us you are confirming that any information you have given is true and accurate and that you are authorised to use the card on which payment was made.

 

 

 

OUR PRODUCTS

All products are subject to availability which is subject to change.

 

Wherever possible approximate measurements are provided, however, they are not exact and there may be slight variance in colour or size since the jewellery is handcrafted.

 

All colour are reproduced as accurately as electronic processes allow.

 

Gemstones and other details may vary in colour from the product picture accompanying, due to the nature of such stones. We aim to show the best representation of each product, but differences in stones may naturally occur.

 

We reserve the right to amend the details and specifications of our products as necessary or to conform to any changes in legislative requirements of the countries we are serving.

 

We try to ensure that our website is as accurate as possible, however we cannot be held responsible for any inaccuracies or errors beyond our control.

 

All items will be supplied in our own packaging or branded packaging from suppliers.

 

 

PRICING AND PAYMENT

Prices are available in AED (UAE Dirhams) and USD (US Dollars) 

 

The ultimate conversion rate is determined by your bank or credit card provider. For this reason we are not able to take responsibility for the final amount charged to your credit card or PayPal account.

 

Where applicable, delivery costs will be added to the total price of the goods.

 

Prices are subject to change without notice.

 

The price you pay is the price of the goods shown at the time you place your order, including any additional delivery costs if applicable.

 

Despite our best efforts, pricing errors may occasionally occur. We will verify and confirm pricing when processing your order. If a product's correct price is higher than the price on the website, we will contact you before processing your payment to request whether you want to buy the product at the corrected price and we will wait for a reasonable amount of time to hear back from you before we cancel your order. If a product's correct price is lower than the price stated on the website, we will charge the lower amount and send you the product.

 

CREDIT/DEBIT CARD PAYMENTS

We accept payments online using Visa and MasterCard credit/debit card in AED.

 

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

 

The cardholder must retain a copy of transaction records and Merchant policies and rules.

 

CANCELLATION

Please contact Customer Care as soon as possible to cancel your order by phone +971 55 180 9649 or email, support@msgemsonline.com

 

If you cancel your order before the order status is changed from “Order Placed” to “Order Accepted” we will immediately cancel the order, and initiate a full refund. If you cancel your order after order status is updated to “Order Accepted” the Returns and Exchanges policy applies to your order.

 

 

 

UNABLE TO ACCEPT YOUR ORDER

If for any reason we are unable to accept your order, we will inform you via email and initiate a full refund immediately.

 

SHIPPING AND DELIVERY

Options for delivery are available and based on contracted local and international suppliers, they may vary depending on the place of delivery requested. A guide to shipping rates is provided at Shipping & Returns  | Mamta Valrani. However, we  only confirms final shipping and delivery charge at the time of checkout.

 

We may have a promotion that includes free delivery and details of the promotion will be specifically mentioned on our website.

 

We will endeavour to meet any given date for delivery, however, we cannot be held responsible for any delays beyond our control. If we are unable to make the expected delivery date we shall inform you by email or phone as soon as possible.

 

All our International shipments are insured, any local orders can be insured upon request.

 

 

 

LINKS

This website may contain links to other websites. These websites are outside of our control and we cannot be held responsible or liable for these websites. These links are provided because we feel they may be of interest to you, but we do not monitor or endorse these websites or their views.

 

 

ADVERTISEMENTS

Some of the advertisements you see on the site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

 

 

 

LIABILITY

We cannot accept responsibility for any loss or damage experienced as a result of our website, or the goods and services supplied by it, except as required by law.

 

We are not liable for any custom duty or any other applicable taxes for international shipments. 

 

We are still liable for:

- The quality of the products and services we provide.

- Fraudulent misrepresentation.

 

 

 

PROMOTIONAL VOUCHER CODES

We may run various promotions offering additional discount with the use of a promotional code. The relevant terms and conditions for a promotion code are outlined below:

 

We reserve the right to suspend or cancel the promotion and promotion code at any time without prior notice.

 

The promotional discount cannot be used in conjunction with any other offer or promotion. In cases of a buy one get one free offer or a 3 for 2 offer, or a similar promotion offering a free product, the lowest priced item will be given.

 

Only one promotional voucher can be used per order unless otherwise stated.

 

The promotional voucher can redeemed on the website or by entering the unique promotional code.

 

Please note specific discount codes such as our introductory welcome code may not apply to all brands and/or products. If your discount code does not work, it may be that the code is no longer valid; although we do our best to make sure any discount codes advertised on third party sites are up to date, we cannot control any incorrect information related to codes and promotions displayed by voucher code and cash back sites.

 

In the case of free promotional items, please note that these will only be awarded to customers while stocks last. We will attempt to remove any marketing material, including banners relating to the promotion in question, as soon as we run out of stock but there may be a delay in doing so; in this instance we reserve the right to refuse a promotional item if out of stock.

 

If a customer returns the items with which the free promotional item was gifted, then we reserve the right to request the return of the free promotional item too.

 

The usual website terms and conditions still apply to all orders.

COMPANY INFORMATION

https://mamtavalrani.com is the online trading arm of M’s Gems DMCC P.O. Box 282806, Dubai, U.A.E

 

+971 055 180 9649

 

support@msgemsonline.com

Privacy & Safety

This privacy policy sets out how Mamtavalrani.com uses and protects any information that you give Mamtavalrani.com when you use this website. Mamtavalrani.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

 

Mamtavalrani.com privacy policy may be changed or updated occasionally to meet the requirements and standards. Therefore the customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

 

COLLECTION AND USE OF PERSONAL INFORMATION ABOUT CUSTOMERS                      

When you place an order with us, we will require your name, postal address, email address, a contact phone number and a password. This will be used to create a user account for you which will allow you to track the progress of your order and will enable you to make future purchases with ease. By submitting your personal data, you agree to the transfer and storing or processing of this information. If you choose to receive promotional messages, you agree to receive marketing communications from www.mamtavalrani.com and associated companies.

 

The information we learn from customers when they place an order helps us personalise and improve your shopping experience with us. We use the personal information we collect to handle orders, deliver products and services, process payments, contact you about orders, inform you of products, services, special offers and promotional activities; improve our store and platform, prevent or detect fraud or abuses of our website, and enable third parties to carry out technical, logistical or other functions on our behalf.

 

WE MAY COLLECT THE FOLLOWING INFORMATION

1. Name

2. Contact information including email address

3. Demographic information such as postcode, preferences and interests

4. Other information relevant to customer surveys and/or offers

 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

 

1. Internal record keeping.

2. We may use the information to improve our products and services.

3. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

4. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

CONFIDENTIALITY                                                                                                                                       

We will only release personal information when we feel it is appropriate to comply with law, to enforce or apply our conditions of use and other agreements, or to protect the rights, property or safety of www.mamtavalrani.com, our users or others. This includes exchanging information with other companies and organisations for the purpose of fraud protection and credit risk reduction. However, this does not include selling, sharing or otherwise disclosing personal information about customers for commercial purposes.

 

CREDIT/DEBIT CARD DETAILS

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

 

 

COOKIE POLICY                                                                                  

 

www.mamtavalrani.com uses cookies and similar technologies in order to recognise visitors returning to the website.

 

Do I have to accept the use of cookies?                                                                             

 

By using www.mamtavalrani.com website, mobile website and associated apps, you agree to our privacy policy and to the use of cookies by www.mamtavalrani.com and carefully selected third party partners. If you do not agree, please refer to the ‘managing your cookies’ section for details on how to disable cookies.

 

Please note that to make full use of www.mamtavalrani.com website, cookies need to be enabled on your browser as certain features will not work if cookies are disabled.

 

If you choose to disable cookies, you may still browse the site but the online shopping experience will be diminished. For example, if cookies are not allowed then you will not be able to complete a purchase as cookies are required throughout all stages of the ordering process.

 

GOOGLE ANALYTICS                                                                                                                   

Google Analytics is Google's free web analytics tool that helps us to understand how visitors engage with www.mamtavalrani.com   website. In order to do this, it uses a set of cookies with names like '__utma' and '__utmz' to collect information anonymously and report website trends without identifying individual visitors. These cookies do not pass or store personal information such as names, addresses, telephone numbers, email addresses, or credit card details.

 

SOCIAL NETWORKS                                                                                                                                   

www.mamtavalrani.com  has a presence on various social networking sites, including Facebook and Instagram. The use of these pages may result in the hosting sites dropping cookies onto your computer or device.

 

www.mamtavalrani.com does not control the setting of these cookies and accepts no liability in connection with them. To fully understand how these cookies function, please consult the social network in question for more information on what they do with cookies and how these can be managed.

 

SHARE TOOLS                                                                                                                                           

www.mamtavalrani.com  allows customers to share products on social networking sites such as Facebook. By sharing content in this way, please be aware that the social network may send cookies to your browser.

 

www.mamtavalrani.com  does not control the setting of these cookies and accepts no liability in connection with them. To fully understand how these cookies function, please consult the social network in question for more information on what they do with cookies and how these can be managed.

 

 

MANAGING COOKIES                                                                                              

If you would like to manage the cookies placed on your computer or device, then there are options available to you.

 

Change your cookie settings by accessing your browser's help menu, which should inform you how to go about the process depending on the browser you are using. Browser settings may be changed to prevent cookies from being accepted or, alternatively, the type of cookies you wish to refuse – for example, most browsers offer users the option to allow first party cookies but refuse third party cookies.

 

Changing cookie preferences may result in reduced functionality when using the site. You will still be able to browse but will, for example, not be able to place an order as deleting certain cookies will remove items from your basket.

 

You can also delete cookies stored in your browser after you have been online. Whilst this does not mean you won't continue to collect cookies after future browsing sessions, it means you have the freedom to delete your cookies after visiting a site. To clear cookies on all devices, you need to clear all browsers on different devices used.

 

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Trade Inquiries

We encourage new trade partner alignments, currently our product line is available on Far Fetch VIP concierge and Ounass. 

Click here to connect with us for trade inquiries.

 

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments (Cash on Delivery, available only in U.A.E)

 

Our payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.